Health Care Customer Service Basics Certificate

My Academic Plans (MAPs) are designed by faculty and displayed in a semester format showing the fastest path to finishing your certificate or degree. While this is the ideal, you can take courses as your schedule permits. Contact an academic advisor regarding your scheduling needs.

In most cases, the courses you need are available on your selected campus. However, there may be times to complete courses online or travel to another FRCC campus. Location availability is indicated at the time of registration.

My Academic Plan

Program Description

Health Care Administrative Assistants are trained on the Electronic Health Record (EHR), assisting in managing the day to day operations of a medical facility, checking patients in, verifying patient insurance, and providing quality customer service to patients. This certificate will focus on computers in healthcare including the EHR, customer service in health care, and medical terminology. Students will receive the basics for an entry level position in health care administrative assistance.

First Semester

Courses should be completed in the order listed below. If you are unable to complete the entire semester list, complete as many courses in this sequence as your schedule allows.

HPR 101	Customer Service in Healthcare	2
HPR 119	Computers in Health Care	2
HPR 208	Medical Record Terminology	2
Total Credit Hours:		6

Total Credit Hours: 6