My Academic Plan
Courses are displayed to show the fastest path to your certificate and
should be completed in the order listed. If you are unable to complete all courses listed in a semester,
complete as many courses in this sequence as your schedule allows. If you have questions or concerns about your MAP, please
see your Pathways Advisor.
Program Description
This program is designed for students wanting to complete a one semester Certificate in Health Care Customer Service Basics and enter the workforce. Students explore all management phases of patient customer service in health care settings. This program trains students for careers as health care administrative assistants knowledgeable in medical terminology and Electronic Health Records (EHR), managing the daily operations of a medical facility, checking patients in, verifying patient insurance, and providing quality customer service to patients.
Learn more about this program.
First Semester
| HPR 101 | Customer Service in Healthcare | 2 |
| HPR 119 | Computers in Health Care | 2 |
| HPR 208 | Medical Record Terminology | 2 |
| Total Credit Hours: | 6 |